Sincerely, thank you for the opportunity to compete for your business.
We offer automated calls and letters from you. For a low flat fee, we will send letters and initiate calls scripted in a friendly manner to maintain customer relationships. Your customers are instructed to work with your office, so you can control their payment plans, incoming money, and customer service experience. You can start at any option that works with your operations.
We offer our full service collection department, contacting your consumers in our name. Our highly trained staff works with your customers and helps them resolve financial challenges while preserving your relationships. Pricing is contingent upon patient's payments ... we don't get paid unless you do!
Under Day 120
We offer scripted letter series requesting payment in full. This rate applies to any payments received within 120 days of the date of service.
Over Day 120
We offer our full service collection department, contacting your consumers in our name. Our highly trained staff works with your customers and helps them resolve financial challenges while preserving your relationships.
For those choosing legal remedies, we offer account referral to our internal network of local professional law firms. Prior to full legal action, letters and calls are initiated by our internal network of local professional law firms for selected accounts.
After Suit Auth
For those choosing legal remedies, we offer account referral to our internal network of local professional law firms. Prior to referral for legal action, you will receive a legal suit authorization which authorizes the law firm to proceed with a lawsuit on your selected account.
Over Day 365
Secondary Rate will be applied on any payment received on accounts which were previously placed a year or more after the date of service.
We offer account and credit monitoring on aged accounts. Upon detection of credit activity or improvement, the account will be activated for a short series of calls and letters.
Warehouse Collections Rate will be applied on any payment received on Warehoused accounts.
We will indemnify and hold you harmless from any claim, of any kind, made against you based on our collection techniques and secured transfer of debtor information through our recommended procedures. If such a claim is made, we will pay you for all liabilities, costs and damages of every kind, including reasonable attorneys’ fees. This protection extends to the your owners, officers, employees, subsidiaries, etc. You must immediately notify us of any such claim.
You must provide accurate information on each account, promptly report any payments the you receive, and ensure the amount of the debts are expressly authorized and permitted by law. It is important that you notify us immediately of any personnel changes, including terminations, involving access rights to our applications and access to debtor account information.
Contingency Fees: Debtor payments may be received at our location, our attorney's location, or at your location(s). Your fee will be the highest applicable fee specified on all payment amounts realized after placement. We will hold your share of amounts collected in trust until we pay the amounts due to you. We will bill you if there is a balance due. For returned checks, we will retain all NSF fees and civil penalties awarded.
Debtors may be charged fees for non-sufficient funds (NSF), payment transaction fees, attorney fees, court costs, writ of execution, garnishment costs, process server, legal fees and other expenses incurred during the recovery of the balance amount applicable to state and federal laws. These fees will be paid prior to any remittance to you.
The regular fee will apply to any amounts paid to date or payment plans promised as of that date. We reserves the right to cancel and return the accounts at anytime for any reason without penalty.
For accounts undergoing legal action, additional attorney fees, court costs, and other legal fees allowed by the court may be added to the consumer's balance. If you decide to close your account from collections, you may be responsible for these fees.
With today's regulations, debtor payments are not guaranteed. If the debtor makes a payment but then requests a charge back or refund at a later date, we will ask you for a refund of any payments previously remitted, if any.