We serve government clients ranging from small local municipalities to federal and state agencies. Our government collection agency is specialized in this unique field of debt recovery, including collecting fines, levies, delinquent taxes, miscellaneous fees, and much more.
We have the ability to generate or receive just about any file type, including EDI, perform inventory audits, and interface directly with your systems. We have the ability to send or receive files up to several times a day,
Our small team unit approach ensures our highly trained representatives become intimately familiar with your business, your customers, and develops approaches to specifically service your accounts. Our approach enables us to handle large volume but small enough to be flexible around your needs.
If you want honey, don't kick over the beehive. Our highly trained representatives work with your customers and help them resolve financial challenges while preserving your relationships that you have built.
We understand that when you need answers, you need them now. You will have a dedicated sales representative that can help navigate best options and make implementation seamless. Your staff will have access to real-time reports and account notes 24/7. Additionally, your staff will have direct contact to the small team unit's collection manager to assist your staff on their daily inquiries.
We've invested heavily in advanced technology capabilities and business office automation, balanced with human intervention, that deliver bottom-line results for your organization. We've gone beyond the streamlining of calls and letters and have developed a unique set of skills to automate many other business office operations to increase the quality and effectiveness of our service.
Our different approach has proven to be a successful formula for above industry average recovery rates and customer satisfaction.