E-Sign Disclosure
This E-Sign Disclosure (“E-Sign Disclosure”) applies to your interaction with our Website and Digital Contact Methods, as defined in our Terms of Use. We need your general consent to use electronic records and signatures in our relationship with you. So, before you login to the portal located on our Website, use our Digital Contact Methods, authorize Payment Plans, or use our Paperless Communications, you must review and consent to the terms outlined below. This disclosure applies as of the Effective Date shown below.
Consent.
By logging into the portal located on our Website, Opting-In to Digital Services, or responding to an Invitation to Digital Communications, you consent and agree that:
This will serve as your electronic signature.
Your electronic signature on documents and agreements has the same effect as if you signed them in ink.
You consent to the use of electronic records.
We can provide Communications required by law and other information about your legal rights and duties to you electronically through your Digital Contact Method.
We can send you all Communications electronically 1) via email including attachments, 2) via text message to your mobile phone, 3) by accessing the portal located on our Website, 4) by automated telephone call, 5) by access to a Website that We designates in an email notice sent to you at the time the information becomes available, or 6) to the extent permissible by law, by access to a website that We generally designate in advance for such purpose.
This consent applies to: 1) Use of our Website; 2) Use of Digital Contact Methods; 3) Use of Paperless Communications; and 4) Authorization for Payments and Payment Plans.
Your consent to receive electronic Communications is voluntary and is not required as a condition of resolving your account or making a payment, except where electronic delivery is necessary to use specific services.
An Invitation to Digital Communications includes any request we send asking you to confirm or opt in to electronic delivery.
Communications may include, but are not limited to:
Account statements
Payment confirmations
Settlement offers
Payment plan agreements
Requested documentation and dispute responses
Disclosures required by federal or state law
Notices related to your account or payments
Your option to receive paper copies.
You may print or save a copy of this E-Sign Disclosure for your records. You may request paper copies of Communications at any time, subject to reasonable processing limitations, and will be provided by mail at no charge. You understand that you have the right to receive these Disclosures in paper form. If you want a paper copy, you can print a copy of the Communication, download the information for your records, or request a paper copy by Contacting Us, including by mail to Creditor Advocates, PO Box 1264, Prior Lake, MN 55372 or call (866) 357-7522 during normal business hours. You must include your account number, full name, address, and other identifying information to locate your account and notice.
Withdrawing Consent.
You may withdraw your consent without any fee, charge, or penalty. Withdrawal of consent may affect your ability to use electronic services but will not affect the validity of any prior electronic Communications or agreements. Contact Us to withdraw your consent, or send your written request by mail to Attn: ESign Consent Withdraw Request, Creditor Advocates Inc, PO Box 1264, Prior Lake, MN 55372. You must include your account number, full name, address, and other identifying information to locate your account. Your withdrawal of consent will become effective after we have had a reasonable opportunity to act upon it. You understand and agree that if you withdraw your consent to receive electronic Disclosures, we may terminate your access to the portal located on our Website, Digital Contact Methods, and/or further Payments and Payment Plans.
Current Email and Electronic Contact Information.
You must promptly Contact Us of any change in your Digital Contact Method(s), including through the portal located on our Website, by email support@creditoradvocates.com or postal mail to Creditor Advocates Inc, PO Box 1264, Prior Lake, MN 55372.
Hardware and Software Requirements.
In order to access, view, sign and retain electronic Communications that we provide to you, you must have:
An up-to-date device (e.g., computer, tablet, or mobile phone) which has internet access;
A current, compatible web browser, including the current or immediately preceding version of Chrome, Internet Explorer, Firefox, Safari and Edge;
A valid Digital Contact Method, such as an email account, a mobile phone number to receive text messages, or a phone number to receive automated telephone calls;
An operating system on your device capable of receiving, accessing and displaying Communications in electronic form via text-formatted email or gaining access to the Website using a supported browser, including any necessary software (e.g., Adobe to read PDF documents); and
If you wish to store or print any Communications, a device capable of storing and printing Communications.
If you use a spam filter that blocks or re-routes emails, text messages, or calls from senders not listed in your email address book, you must add relevant our Digital Contact Method(s) to your email address book.
We reserve the right to discontinue support of a Current Version of software if, in our sole opinion, it suffers from a security flaw or other flaw that makes it unsuitable for use with Online Services.
Legal Effect.
By consenting, you agree that electronic Disclosures have the same meaning and effect as if we provided paper Disclosures to you. When we send you an email or other electronic notification alerting you that the Disclosure is available electronically and we do in fact make it available online, that shall have the same meaning and effect as if we provided a paper Disclosure to you, whether or not you choose to view the Disclosure, unless you had previously withdrawn your consent to receive Disclosures electronically. Communications will be considered provided to you when they are sent or made available electronically, unless we receive notice that delivery failed.
General.
You understand and agree that:
All communications in electronic or paper format that you receive from us will be considered “in writing;”
Your consent remains in effect until you withdraw it or we electronically notify you of a material change to this disclosure;
That we reserve the right to cancel this electronic Communication service, change the terms of use of this service or send Communications in paper form at any time;
We are not responsible for delays or failures caused by factors outside our reasonable control, including issues with your communication service provider, email system, texting messaging platform, communication devices, or related configurations;
You understand and agree that we are responsible for sending notice of the Communications to you electronically, including at the Digital Contact Method you have provided, but that we are not responsible for any delay or failure in your receipt of the email notices;
Communications include important information or disclosures concerning your account and we agree to review such Communications in a timely manner; and
Nothing in this disclosure limits rights you may have under applicable state law.
By providing your consent, you are also confirming that you have the hardware and software described above, that you are able to receive and review electronic records, and that you have an active, personal, and secure email and you are the only one that has access to your email including attachments so as to prevent unintentional third party disclosures. You are also confirming that you are authorized to, and do, consent on behalf of all the other account owners, authorized signers, authorized representatives, and/or delegates identified with your account(s) with us.
Version 20260128 – Effective Date: 1/28/2026