Senior Systems & Integration Administrator

Key Responsibilities

Operational & Systems Support

• Install, maintain, configure, and support systems and network infrastructure

• Monitor automated processes and proactively identify risks or performance concerns

• Troubleshoot operational incidents and implement long-term solutions

• Analyze system performance and capacity to recommend improvements

• Drive initiatives that improve reliability, efficiency, and operational stability

• Help prevent service disruptions through proactive monitoring and process enhancements

Solution & Project Support

• Serve as a project lead or technical liaison on integration and automation projects

• Participate in testing, implementation, and deployment activities

• Follow change management procedures and maintain accurate documentation

• Ensure system changes are compatible with existing environments and processes

• Apply technical expertise to develop scalable and effective solutions

Team Collaboration & Communication

• Collaborate effectively within a small, highly independent team

• Build positive relationships with vendors, clients, and internal stakeholders

• Prepare reports, project updates, and client communications

• Participate actively in status meetings and operational discussions

• Share technical knowledge and mentor others when appropriate

• Handle sensitive situations professionally, tactfully, and diplomatically

Security & Compliance Responsibilities

• Support systems and processes operating within regulated healthcare and financial services environments, including HIPAA, PCI DSS, SOC 2, GLBA, and related security frameworks.

• Monitor systems, automation processes, and integrations for security risks, vulnerabilities, and operational compliance concerns

• Assist with implementation and maintenance of technical safeguards including access controls, encryption, secure file transfer methods, authentication systems, and audit logging

• Ensure automation workflows, integrations, and data handling processes follow established security and privacy requirements

• Support change management and configuration management processes to ensure compliance, security, and system integrity

• Maintain documentation related to operational procedures, system configurations, security controls, and compliance processes

• Assist with internal and external audits by gathering evidence, validating controls, and responding to compliance-related inquiries

• Work collaboratively with operations, compliance, and leadership teams to identify opportunities for process improvements that strengthen security and reduce operational risk

• Promote security awareness and best practices across systems, processes, and user interactions

• Stay informed on emerging cybersecurity threats, vulnerabilities, and compliance requirements relevant to healthcare, financial services, and FinTech environments

User & Client Support

• Provide advanced technical support and guidance to users and clients

• Investigate and resolve complex end-user and operational issues

• Communicate technical information clearly to both technical and non-technical audiences

• Deliver high-quality customer service and follow-through

Qualifications

Required Qualifications

• Customer service skills with excellent written and verbal communication skills

• Minimum of 3 years of relevant experience in IT systems support, automation, integrations, or business process administration

• Strong understanding of database systems and programming concepts including:

  • Variables and data types

  • Conditional logic

  • Loops and iteration

  • File input/output

  • ETL processes

• Proficiency in SQL

• Strong technical troubleshooting and analytical problem-solving skills

• Advanced proficiency with Microsoft Excel and spreadsheet applications

• Working knowledge of:

  • Windows operating systems

  • File management

  • Networking fundamentals

  • Internet-based applications

  • Office productivity software

  • Email systems and protocols

  • Microsoft Office / Google Workspace environments

• Ability to manage multiple priorities independently while maintaining attention to detail

• Associate degree in Information Systems, Information Technology, or related field — or equivalent professional experience

Preferred Qualifications

Experience with or willingness to learn:

• Familiarity with security and compliance frameworks such as HIPAA, PCI DSS, SOC 2, GLBA, NIST, or similar regulatory standards

• Understanding of secure system administration, user access management, encryption, audit logging, and data protection principles

• Experience working within regulated healthcare, financial services, or payment processing environments preferred

• PostgreSQL

• JavaScript

• Windows-based automation tools

• Regular expressions (RegEx)

• HTML/CSS

• APIs and integrations

• FTP and email protocols

• SSL/security concepts

• Other programming languages

Healthcare business office or medical billing software experience is strongly preferred, including familiarity with:

• Epic

• Cerner

• GE Centricity

• Other healthcare revenue cycle systems

What We’re Looking For

We value individuals who are:

• Dependable and trustworthy

• Results-oriented and proactive

• Detail-focused and adaptable

• Professional and respectful

• Comfortable working independently

• Eager to learn and continuously improve

• Committed to delivering excellent customer service

Candidates must be able to successfully pass a background check if offered employment.

What We Offer

• Full-time position

• Paid time off

• HRA insurance premium reimbursement

• Business casual dress

• Collaborative, low-drama, supportive work environment with strong work-life balance

• Friendly and personable team atmosphere

• Primarily onsite with scheduling flexibility based on role responsibilities, performance, and experience