Protecting Relationships.
Personalized Support.
Delivering Results.
Our Story
Founded in 2010, Creditor Advocates is a Midwest-based, veteran-owned boutique collection agency built on the belief that collections can be done differently. Too often, organizations were forced to choose between recovering revenue and protecting customer relationships.
Our mission has always been to deliver strong recovery results through professionalism, compliance, and respectful communication—while providing the personalized service and support our clients and their staff have come to expect.
As an extension of our clients’ team, we help reduce administrative burdens, support internal staff, and create a more positive experience for everyone involved.
Today, we help healthcare providers, financial institutions, government entities, retail establishments, property management, and other organizations recover revenue while protecting the trust and reputation they’ve worked hard to build.
Our mission is simple:
“To help organizations recover revenue responsibly while preserving relationships and delivering a better customer experience.”
Why Customer Experience Matters
Every interaction reflects your brand.
Traditional collection practices often damage trust and create negative experiences for consumers. We take a different approach—one focused on professionalism, empathy, and constructive communication.
By creating respectful experiences, we help clients:
Protect customer relationships
Reduce complaints
Preserve their reputation
Improve engagement and resolution outcomes
We believe collections should be an extension of good customer service—not the opposite of it.
Our Philosophy
At Creditor Advocates, we believe successful recovery starts with respect.
Our approach is built on:
Professional communication
Compliance-driven operations
Accountability and transparency
Customer-focused resolution strategies
We believe strong performance and positive customer experiences can work together.
Compliance + Performance
We believe compliance, empathy, and performance can coexist.
Our team combines:
Compliance-focused operations
Secure processes
Modern technology
Consumer-centered communication
The result is a recovery approach that delivers results while protecting both consumers and client reputations.
Creditor Advocates has adopted the most advanced secure, cloud-based, accounts receivable management platform solution on the market.
Better Business Bureau
A+ Accredited
Google Reviews
1,500+ Reviews
Association of Credit and Collection Professionals
Member
Receivables Management Association International
Member
Minnesota Department of Commerce
Veteran Owned Small Business (VOSB)
Proud Supporters of the Following Organizations:
Built on Trust
Our Values
Integrity
We build trust through honesty, transparency, and accountability. Every interaction is guided by our commitment to doing what is right. Compliance is at the core of our business. We uphold the highest standards of ethics, accountability, and regulatory responsibility in every engagement.
Customer-Centric
We put people first by listening, understanding unique needs, and delivering responsive, personalized support that creates positive outcomes for clients and consumers alike.
People
We believe collaboration drives success. By supporting one another and valuing diverse perspectives, we create stronger solutions and lasting partnerships.
Process
Compliance is at the core of our business. We uphold the highest standards of ethics, accountability, and regulatory responsibility in every engagement.
Meet the Team
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John Brown
President and CEO
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Lisa Moore
Finance and Administration Director
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Amber Olson
Operations Manager
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Matt Luepke
Vice President, Sales
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Nate Johnson
Director, Sales & Marketing
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Judy Nelson
Accounts Receivable Advisor
Want to join the team?
At Creditor Advocates, we believe great people make the difference. We foster a supportive, team-oriented environment built on integrity, professionalism, and respect. If you are passionate about helping others and making a meaningful impact, we invite you to explore opportunities with us.
Agent Representatives
PHONE
Toll Free: (866) 357-7522 or (952) 657-5930 Local
8:00am - 6:00pm Monday - Thursday
8:00am - 5:00pm Friday
Client Support
PHONE
(877) 317-8966 or (952) 657-5931 Local
8:00am - 4:00pm Weekdays
Closed most major holidays
EMAIL
support@creditoradvocates.com
MAILING ADDRESS
PO Box 1264, Prior Lake, MN 55372
PHYSICAL ADDRESS
4719 Park Nicollet Ave SE #115, Prior Lake, MN 55372
Lobby hours vary (call for an appointment):
Typically 10:00 am - 4:00 pm Weekdays