About Us
Creditor Advocates, founded in 2010 and based in Prior Lake, MN, is a veteran-owned firm specializing in accounts receivable management and collections. We serve businesses of all shapes and sizes across various industries, including medical, veterinary, professional services, government, and commercial sectors.
Creditor Advocates is proud to be a Veteran-Owned Business (VOSB), a member of ACA International (Association of Credit and Collection Professionals), Receivables Management Association International, and is a Better Business Bureau A+ Accredited business.
Our Services
We offer services to suit your needs in all phases of the A/R cycle, and since our pricing is performance-based, we only get paid when you get paid. See below for more information about our services.
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As an effective extension to your business office, we offer our experienced staff, compliant contact center, and advanced technologies to efficiently manage your accounts receivable inventory from day one through the end of the debt collection life cycle. Our highly trained staff work with your customers and help them resolve financial challenges while preserving your relationships.
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We offer our Precollection services for accounts not yet ready for full collection measures. Reaching patients close to their service date and discussing payment options is often all it takes to softly nudge your early delinquencies into good standing.
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We offer our full service collection department to supercharge your debt collection efforts. Our highly trained staff work with your customers and help them resolve financial challenges while preserving your relationships.
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We offer our full service collection department to revive your aging accounts. Our proprietary systems are able to target and concentrate on those accounts that have a propensity to pay.
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We have the tools and solutions to turn non-performing accounts into revenue. For those electing legal remedies, we offer referrals to our internal network of local professional law firms.
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We offer tailored workflows designed to adhere your compliance requirements, including non-profit 501(r) compliance and state requirements, including Minnesota Attorney General Agreement.
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Changing billing systems? Change of ownership? We offer your operations a bridge support system, personalized solutions and, staffing to assist during times of transitions.
Industries Served
Healthcare
Hospitals, physicians, orthopedics, surgery centers, and more
Retail
Retail B2C services such a as waste management, pest control, and more
Professional Services
Law firms, CPA firms, financial services, consultants, and more
Commercial
B2B services such as distribution, wholesalers, and more
Government
Municipal collections, government contracts, and more
Veterinary
Animal hospitals and clinics, emergency service providers, and more
Meet the Team
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John Brown
President and CEO
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Lisa Moore
Finance and Administration Director
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Amber Olson
Operations Manager
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Matt Luepke
VP of Sales
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Nate Johnson
Business Development Director
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Judy Nelson
Senior Inside Sales Representative
Our Mission & Values
At Creditor Advocates, our mission is to provide ethical and compassionate debt recovery services that prioritize respect, fairness, and clear communication. We work closely with clients and debtors to create tailored solutions that improve recovery rates while maintaining strong, positive relationships. Through empathy, education, and a commitment to compliance, we strive to deliver exceptional service that benefits all parties involved.
Integrity
We believe that trust is earned through consistent actions rooted in honesty, fairness, and transparency. Every interaction—whether with a client, debtor, or team member—is guided by our unwavering commitment to doing the right thing, even when no one is watching. Integrity isn't just a principle for us; it's a daily practice that defines who we are.
Customer-Centric
We measure our success by the success of those we serve—clients and debtors alike. By listening carefully, understanding unique needs, and delivering personalized support, we create lasting solutions that foster trust and financial wellness. Our approach ensures every voice is heard and every relationship is valued.
Teamwork
True collaboration goes beyond working together—it means aligning goals, respecting diverse perspectives, and supporting one another to achieve meaningful outcomes. Whether with our internal teams, our clients, or the individuals we contact, we believe strong partnerships are the key to shared success.
Compliance
Ethical practices and regulatory alignment are the foundation of everything we do. By staying current, proactive, and accountable, we not only protect our clients and their reputations but also advocate for fairness and dignity in every engagement. Compliance isn’t a checkbox—it’s a reflection of our commitment to responsible, principled work.
